shopping guide

About orders

How to check your order

To confirm your order,My PageYou can check it from the "Purchase History List" section.

About order completion email

• After your order is completed, an order completion email will be automatically sent to the email address you entered during the purchase process.
• If you do not receive an order completion email, the email may be sorted into spam, so please check it.
• Depending on your security settings, we may not receive your email, so please set your permission to "@roji-nhb.jp".

About the products we handle

The products we carry differ at ROJI Nihonbashi ONLINE STORE and ROJI Nihonbashi physical stores.

Payment methods

ROJI Nihonbashi ONLINE STORE payment methods include credit card payment, Apple Pay, Google Pay, andPayPay, Rakuten Pay, Merpay, auPAYis.

• Payment counts are accepted only in one lump sum. (Installation payments are not available.)
• The purchase date of the product is the date of use. For the debit date, please check the contract details of the card company you are using.

Regarding issuing receipts

• Customers who have registered as members:My PageYou can issue a receipt from the "Purchase History" section.

About delivery of products

Free shipping for purchases over 5,000 yen (tax included) for both room temperature and refrigerated items.
Sake and wine directly from the sourceFree shipping for purchases over 5,000 yen (tax included).
Free shipping for foods shipped directly from the producer.

1. Order only room temperature products → Room temperature shipping fee
2. Order only refrigerated products → Refrigerated shipping charges
3. Sake and wine directly from the sourceOrder only →Sake and wine directly from the sourceShipping fees
4. Order room temperature + refrigerated products → Room temperature + refrigerated shipping fee
5. Order room temperature products + direct-produced alcohol → Delivery fee for room temperature + direct-produced alcohol
6. Order refrigerated products + direct-produced alcohol → Shipping fee for refrigerated + direct-produced alcohol
7. Room temperature products + refrigerated products + direct-grown alcohol order → Room temperature + refrigerated +Shipping fees for sake and wine directly from the source

• With some exceptions, we accept shipping via Sagawa Express or Yamato Transport. (We do not ship overseas.)
• You cannot check the delivery status before shipping from ROJI Nihonbashi ONLINE STORE.inquiryPlease contact us using the form.
• As a general rule, we will ship within 6 business days from the date of your order (excluding Saturdays, Sundays, holidays, New Year's holidays, and Obon holidays).
• Delivery may not be possible at the specified time. Thank you for your understanding.
• We do not accept changes to the delivery address after the product has been shipped. (If you need to change the delivery address after the product has been shipped, please contact the delivery company. In that case, additional shipping charges may be charged, so please check with the shipping company.)

Disclaimer

• If delivery is delayed due to New Year's holidays, long holidays, natural disasters, traffic conditions, weather, etc., or if delivery becomes difficult
• If delivery is delayed or delivery becomes difficult due to the total number of orders significantly exceeding the original schedule
• If the delivery address is a remote area such as a remote island or if delivery is delayed due to unavoidable circumstances of the delivery company.
• When delivery to the hotel where you are staying, even though the product has arrived at the designated address, the delivery of the product is not successful between the accommodation and the customer.

About gift wrapping

At the ROJI Nihonbashi online shop,Gift setWe accept wrapping orders only. (A fee applies for various paper bags.
*We do not accept gifts that include individual items assorted items or orders for wrapping individual items.

About the gift

You can specify the type of wrapping paper and whether or not it will be shipped on the product page.

If you would like gift wrapping, please specify "gift wrapping" when purchasing the product, select "wrapping paper", "outside gift wrapping", and "inside gift wrapping", and then enter the "type", "front", and "sendor name".

 

About subscription

Shipping method and delivery date

• Delivery will be made by Sagawa Express or Yamato Transport.
• Usually, products will be shipped within 6 business days after your order (excluding some remote islands).
• Products that have been shipped for the second or later will be shipped approximately 30 days after the first order date.

*Depending on poor weather, traffic conditions, and nationwide shipment volumes may occur. Thank you for your understanding.

• After placing an order, we cannot accept changes (including cancellations) to the contents within the regular delivery period. Thank you for your understanding.
• You can check your order information from my page.

others

• It cannot be shipped together with other products (including tote bags).
• Wrapping is not permitted.
• All emails from our store will be sent from @roji-nhb.jp. Please set up your reception settings.
• If you would like to receive more than two regular delivery items, please complete your order in multiple separate orders.
• The image is for illustrative purposes only. Products, designs, and set contents are subject to change without notice.

 

Regarding product returns and defects

Regarding product returns

• Please note that we cannot accept returns due to customer convenience.
• If the product is defective, damaged, dirty, or if the product you received is different from the product you ordered, please contact us and return it by cash on delivery. If in stock, we will replace it with a good product. If the item is out of stock, we will refund you.
• If you wish to return the product, please contact us within 5 days of receiving the product.inquiryPlease contact us using the form. We will inform you of the details of how to return the product. Please note that we will not accept returns if we do not contact you within 5 days of receiving the product.

About cooling off

This online sales are not subject to the "cooling-off system" set forth in the Specified Commercial Transactions Act (Ministry of Economy, Trade and Industry). Thank you for your understanding.

About Member Information

Once you register as a member, you can simply log in and enjoy shopping smoothly without entering your name or address every time.

How to register

1. Check the terms of use
2. Enter your membership information
3. Check the input details

Changes to registration details

My Pagecan be changed from. You can change the information you entered when registering as a member.
If you want to register a different address from the registered information, clickAdd/change delivery addresscan be added from ".

If you wish to register multiple delivery addresses, please use the edit button to set the requester's settings.

 

How to cancel

My PageResignation procedureYou can do it from ". All registered personal information will be deleted.

About the sale of alcohol

• Drinking alcohol by persons under the age of 20 is prohibited by law.
• Alcohol is not sold to anyone under the age of 20.
• Drinking alcohol during pregnancy or breastfeeding can affect the development of the fetus and infants.