FAQ
About your order
Is it possible to respond to gift wrapping and paste?
Gift setWe accept wrapping orders only.
You can specify the type of wrapping paper and the presence or absence from the product page.
* We do not accept gifts and wrapping orders for single items.
Do you have paper bags?
We have 4 types of paper bags available. (charged)
You can purchase as many items as you order.
Paper bag mini (width 180 x height 240 x depth 80 mm)
Paper bag small (width 220 x height 260 x depth 100 mm)
Paper bag medium (width 320 x height 300 x depth 110 mm)
Paper bag large (width 320 x height 440 x depth 140 mm)
Is it possible to choose a gift by choosing a non -gift specification?
We do not accept wrapping orders for gifts that are assorted with single items.
Because it is for gifts, I want you not to put a statement.
If the delivery destination is different, the statement is not enclosed.
I will not receive an order completion email.
・ The order completion email will be automatically sent to the e -mail address entered during the purchase procedure.
・ If you do not receive the order completion email, please check it because it may be distributed to spam mail.
・ Depending on your security settings, you may not receive an email, so please set the reception from "@roji-nhb.jp".
About changes / cancellations
We do not accept changes or cancellations after product shipment.
About returned goods and deficiencies
・ Please note that we cannot accept returns due to customer reasons.
・ If the initial failure, damage, dirt, and delivered products are different from the ordered product, please contact us and return by cash on delivery. If you have stock, we will replace it with a good product. If there is no stock, we will respond by refund.
・ When returning, within 5 days after the product arrives,inquiryPlease contact us from the form. We will inform you of the details of the return method. Please note that if you do not contact us within 5 days after the product arrives, we will not accept returns.
About cooling off
This net sales are not eligible for the "cooling -off system" stipulated by the Specified Commercial Transactions Law (Ministry of Economy, Trade and Industry). Please note.
Is it possible to change the client?
「My page・ You can change the client by checking “Set to the client” from the editing menu of the “Delivery Advancement”. Please note that if you are a client, or if you set the other person, your surname and address will not be printed in the invoice.
About settlement
Can I change the payment method after ordering?
Please note that it cannot be changed.
Can I issue a receipt even after the product arrives?
Customers who have registered as a memberMy pageIt can be issued from the "purchase history". In addition, the issuance of the receipt can be output after the product is shipped.
Please tell me how to use the coupon.
Please proceed to the purchase procedure and enter the coupon code, so please enter the coupon code directly or select a available coupon.
Regarding delivery
When will the scheduled arrival date be?
As a general rule, we will ship within 6 business days from the date of order (excluding our business days: Saturdays, Sundays, holidays, year -end and New Year holidays, and Bon holidays).
* Delivery may not be possible on the specified date and time. Please note.
Can I check the delivery status?
We will send you the information email of the shipment completion to the email address that you have registered. The inquiry number of the delivery slip is described, so please check from there.
Can I change the delivery date and time after the purchase is completed?
Contact UsPlease contact us from the form.
* Please note that you may not be able to meet your request.
Can I change the delivery destination after the purchase is completed?
We do not change the delivery destination after product shipping. (If it is necessary to change the delivery destination after shipping the product, please contact the delivery company. At that time, please check with the shipping company. )
About membership registration
Method registration method
shopping guidePlease check the registration method from "Membership information".
I can't log in.
Please make sure that there is no mistake in the registered email address and password.
If you are registered with the SNS account, please use the SNS account login button on the login page.
If you forget your password
Login pagePlease reset your password more
Subscription and distribution of e -mail magazine
My pagePlease uncheck "I want an e -mail magazine" from "Edit Member Information" and update it. Delivery may take several days.
About withdrawal
My Page "UnsubscribedPlease do the procedure.
About regular purchases
Can I cancel my subscription?
Once a subscription has been purchased, it cannot be canceled until the selected period has elapsed.
After the applicable period has elapsed, you can cancel your subscription from My Page at any time you wish.
Do I need to order every month?
With one order, payment will be made automatically every month and the product will be delivered to you.
*If you use a credit card, your order will be suspended once the expiration date has passed. please note.
Can I cancel my regular purchase?
Once you have purchased a subscription, you cannot cancel it in the middle. note that.
Can I send other products together?
We apologize for the inconvenience, but we do not accept combined shipping of regular mail and other products. note that.
Can I check the next delivery date?
You can check the next estimated delivery date from My Page.
My page is here
eカタログギフトについて
eカタログギフトと自宅用を一緒に買えますか?
eカタログギフトと自宅用商品は一緒にご注文いただけませんので、それぞれご注文ください。
eカタログギフトをどうやって贈ることができますか?
ご注文後に発行されるギフトURLをメールやLINE、DMなど一対一のコミュニケーションツールで送信してください。
eカタログギフトを複数の人にギフトを送りたい時はどのようにしたらいいですか?
同じコースを複数人に贈る場合は「贈る相手を追加」のボタンを押して購入してください。
eカタログギフトに有効期限はありますか?
ご注文完了後180日間です。注文完了後の画面で有効期限をご案内いたしますので、期限までにお相手様へURLをお送りください。
eカタログギフトに値段はついていますか?
値段は記載されておりません。
eカタログギフトの受け取り相手は会員登録が必要ですか?
不要です。URLを知っていれば誰でもお受け取りが可能です。
eカタログギフトの商品代金以外に料金はかかりますか?
かかりません。
eカタログギフトを購入する際、クーポンは使用できますか?
使用できます。クーポンの使用用途により使用できない場合もございます。
eカタログギフトの注文をキャンセルできますか?
キャンセルは承っておりません。
eカタログギフトの受け取り相手が住所を入力しなかった場合はどうなりますか?
住所が入力されずに有効期限を過ぎた場合は、商品をご注文いただくことができません。
eカタログギフト受け取り相手がギフトの発送手続きをしたか確認することができますか?
マイページの注文履歴詳細で手続き状況を確認することができます。
返品はできますか?
お客様都合による返品は一切承っておりません。商品不良などの場合は、返品または交換をさせていただきます。
※返品の場合商品代金は贈り主(注文主)へ返金いたします。
交換できますか?
お客様都合による交換は一切承っておりません。商品不良などの場合は、返品または交換をさせていただきます。
※返品の場合商品代金は贈り主(注文主)へ返金いたします。